Privacy Notice

Your Privacy Matters

At Genorbex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, and protect your data.

Information We Collect

We collect information you provide directly to us, such as:

• Account registration information (name, email, phone number)
• Authentication and security information (e.g., login events, MFA status)
• Payment and billing information (for subscriptions and usage-based services)
• Communication with customer service
• Project content you submit or upload (e.g., prompts, code, files, and configuration)
• Integration data when you connect third-party services (e.g., Git providers)
• Technical and usage data (e.g., device/browser info, IP address, logs, diagnostics, and performance metrics)
• Cookie and similar tracking data (see our Cookie Policy)

How We Use Your Information

We use your information to:

• Provide, operate, and improve the Platform (AI Code Builder and cloud services)
• Run previews, diagnostics, and deployment workflows you request
• Process transactions, subscriptions, and usage-based charges
• Send important account and service updates
• Provide customer support
• Prevent fraud, detect abuse, and ensure platform security
• Monitor reliability, troubleshoot issues, and enforce rate limits/quotas
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• With your consent
• With service providers who help us operate the Platform (e.g., hosting, analytics, customer support, billing)
• With AI model providers or infrastructure partners when you use AI features (as needed to provide the service)
• With third-party services you connect (e.g., Git providers), to complete requested actions
• To comply with legal requirements
• To protect our rights and prevent fraud
• In connection with a business transfer

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Account data: While your account is active (and for a limited period after closure as required or permitted by law)
• Billing records: Retained as required for tax, accounting, and compliance
• Project data: Retained until you delete it (subject to backups and retention requirements)
• Security and diagnostic logs: Retained for limited periods to operate, secure, and improve the Platform
• Marketing data: Until consent is withdrawn or you opt out

International Data Transfers

When we transfer personal data outside your country or region, we use appropriate safeguards where required:

• Adequacy decisions by relevant authorities
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

Your Rights Under GDPR

If you're in the EU/EEA, you have specific rights regarding your personal data:

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, please contact us: